Over the past 25 years, I have had the honor of working with thousands of leaders and their teams from around the world. Some of these teams were high performing and worked closely together like a well-oiled machine. Unfortunately, such teams were the exception to the rule. Most of the teams I was called to were mired in conflict.

High levels of sick leave, lack of innovation, and an unwillingness to admit mistakes were prevalent. Witnessing the “I don’t care” syndrome and quiet quitting was common. The impact on employees and company results were devastating. It is my calling to help teams like these find their way out of conflict, to help them heal the wounds of mutual hurt, and to (re)empower individual team members to actively shape the work environment and team climate so that everyone enjoys coming to work.

In the past two decades, I have also been entrusted with countless results from employee surveys, employee satisfaction questionnaires, 360-degree feedback, and EQ test results, from companies on five continents and in over 20 countries. To better understand these surveys and get to the root of the problem, I have conducted one-on-one interviews with employees in all corporate hierarchies, held debriefings with entire teams and departments, and had 1:1 coaching sessions with managers.

During this time, clients, training participants, and coaching clients have told me that I can break down complexity and make sense of content that initially seemed overwhelming to them. I have now used this talent to develop a five-step model that builds leadership skills and provides practical examples of motivating and leading employees with the heart.